Posted on Nov 5 2017 - 8:15am by Editorial Content
Comments Off on Collection box

The eye-catching design of HP Office Paper Pink Ream is at the centre of a social marketing campaign that International Paper (IP) and its partner HP Papers US are bringing to Europe. As part of October’s Breast Cancer Awareness Month, IP has been donating €0.10 (10p in the UK) to the Komen European Network (KEN) for every pack of HP Office Pink Ream paper sold. IP has agreed to donate at least...

Posted on Nov 4 2017 - 4:15pm by Editorial Content
Comments Off on Office workers have no time for long documents

Office workers don’t have time to read long documents, preferring the immediacy of visual communications, claims video technology solutions provider Kollective in the Generation Now report. In a survey of 2,000 workers in organisations with 500+ employees, 60% said they find visual content easier to digest and understand than written documents; 46% said they don’t have the time or the inclination...

Posted on Nov 4 2017 - 8:15am by Editorial Content
Comments Off on The new rules of customer loyalty

Brands that offer a personalised, multi-channel, technology-enabled customer experience enjoy greater loyalty, but only if the experience is right and brands are open about how they use customer data. In a survey of 5,000 consumers by Adobe and Goldsmiths, University of London, 61% of consumers said they preferred tailored experiences, with 38% expressing a liking for technology-enabled interactions...

Posted on Nov 3 2017 - 4:15pm by Editorial Content
Comments Off on Print in store

myHermes is kitting out its network of ParcelShop stores with 1,500 secure devices that enable customers to print a label and pay for a delivery in-store. Until now, customers have been limited to booking and paying for a delivery on the company’s website, before printing the label themselves and handing the package to a courier or ParcelShop. ‘Pay and Print In Store’ devices incorporate a touch...

Posted on Nov 3 2017 - 8:15am by Editorial Content
Comments Off on Blackbox Solutions ISO certified

Blackbox Solutions is celebrating a double success after gaining ISO 9001 certification (for quality management) and ISO 27001 certification (for data security and management). Managing Director Colin Griffin said: “ISO 27001 is a demanding standard and it’s a great achievement for us to reach it. Attaining and following the standard will help keep our information assets secure and reassure our...

Posted on Nov 2 2017 - 4:15pm by Editorial Content
Comments Off on UK businesses not the great communicators they think they are

Businesses are missing out on sales opportunities due to poor customer communications – yet many of them are unaware of the problem, warns Twilio. Its survey of 2,000 consumers and 850 businesses in the UK, US and Australia underlines the importance of good communications, with seven out of ten consumers saying they buy more products or services from a company after a positive communications experience....

Posted on Nov 2 2017 - 1:00pm by Editorial Content
Comments Off on On-device, next generation support

Xeretec has released a new app for users of Xerox A3 iSeries firmware devices that aims to reduce device-related downtime by simplifying and speeding up fault resolution while maximising user convenience and productivity. Based on the Xerox Extensible Interface Platform, the Xeretec Support Application Suite provides on-device access to customer service and support and is designed to make every aspect...

Posted on Nov 2 2017 - 12:55pm by Editorial Content
Comments Off on GDPR could be catalyst for improved marketing

Royal Mail Data Services is urging businesses to improve the quality and accuracy of their customer data prior to the enforcement of the General Data Protection Regulation (GDPR) in May 2018. Its new Insight report, How marketers must approach customer data in a post-GDPR world, points out that the obligation under GDPR to take every reasonable step to ensure inaccurate personal information is either...

Posted on Nov 2 2017 - 12:40pm by Editorial Content
Comments Off on A viable alternative to toner

Louella Fernandes, Quocirca Associate Director for Print Services and Solutions, outlines how business inkjet can form part of a sustainable strategy for print The emergence of professional-class business inkjet printers and MFPs with lower running costs, high-capacity ink cartridges and professional print quality is challenging the traditional dominance of laser devices in the office print environment. Quocirca...

Posted on Nov 2 2017 - 12:35pm by Editorial Content
Comments Off on Manufacturing companies to drive out paper

Four out of 10 manufacturing companies (41%) plan to increase investment in wearable tech over the next five years in a bid to stay competitive and rid complex supply chains of pen & paper and other manual processes, reveals a new survey by Zebra Technologies. More than half (56%) of manufacturers still rely on pen and paper to track manufacturing steps, but by 2022 this figure is expected to fall...